Purpose
NPO activities
　 Structure of Consultation and Support Service
　 Type of complaint consultation and the content of advice and support

REFORM MEDICAL SERVICE BY LEARNING THROUGH COMPLAINT

Section 1: Doubts on Medical Practice etc.(including drugs prescribed)
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Section 4: Doubts on Diagnosis
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1 Number 991: Complaint Research Petition Case (Psychiatry)

Complaint to a mental hospital where a patient was hospitalized unnecessarily for a long period: The mental hospital decreased the amount of medicine prescribed to the patient at its own discretion with the intention of causing acute symptoms in the patient after leaving hospital so that the patient had to return to the hospital.


2 Number 001: Complaint Research Petition Case (Internal medicine)

Complaint about admission and no explanation by a doctor in charge: Immediately after taking medicine for a cold which was prescribed by a doctor, the patient had general hair loss, however the doctor in charge did not admit that it was caused by the medicine and moreover the doctor did not give any explanation to the patient about the content of medical care or the change of prescription after that.


3 Number 002: Complaint Research Petition Case (Brain surgery)

Complaint about insufficient communication: A patient suspected that she was experimented on after having an operation for a cerebral tumor. The patient demanded an explanation about her suspicion about the brain surgery but they did not treat her demand faithfully.


4 Number 0101: Complaint Research Petition Case (Obstetrics and gynecology)

Complaint about feeling embarrassed by a comment and the behavior of a doctor: A patient visited an obstetrics and gynecology clinic to check her pregnancy. The doctor made an unreasonable and graceless comment to her. Also she felt embarrassed by the doctor's rude attitude during the medical examination.


5 Number 0102: Complaint Research Petition Case (Department of psychosomatic medicine)

Complaint about lack of understanding and incomplete disclosure of medical and nursing record: During hospitalization in a department of psychosomatic medicine, a patient have got pain and embarrassment when the hospital activated a monitoring camera without the patient's agreement. The hospital did not understand the patient's feelings. In addition, medical and nursing records were not completely disclosed to the patients.


６Number 0501: Petition of complain investigation Case

７ Number 0402:Petition of Complaint Reserch (Internal medicine)
(Petition accepted on January 9,2005;Investigatsin Report adapted on April 20, 2005)


8 Number 0602:Petition of Complaint Research (Urological depertment)

2-1-22 Fukuokaisokurabiru the fifth-floor,
Maidashi, Higashi-ku, Fukuoka-shi, Fukuoka, 812-0054, Japan
Tel 81-92-643-7579
Fax 81-92-643-7578
Chairman Mitsuru Ikenaga (Lawyer)
E-mail ombudsman005@patient-rights.or.jp
URL http://www.patient-rights.or.jp